Legal
Terms of Service
Last updated: November 1, 2026 (America/Toronto)
Service
SystemLatch provides done-for-you AI front-office configuration and ongoing operation (phone/chat answering, lead follow-up, booking support, review requests, light inbox triage, and monthly reporting) as described in your order form or statement of work.
Fees
Unless otherwise agreed in writing: one-time setup (proposed band US$1,500–$2,500) and monthly retainer US$1,000. Overage for voice minutes or SMS beyond the included allowance may apply at documented cost plus markup. Fees are non-refundable except as required by law or as stated in a signed agreement.
No guarantees
We do not guarantee a specific number of bookings, revenue lift, review volume, or call-answer rate. AI systems can err; you remain responsible for verifying critical customer communications and for compliance in your industry (including HIPAA for covered dental entities).
Your responsibilities
Provide accurate business rules, maintain calendar availability, keep contact info current, and use the service lawfully. You must not instruct the system to make deceptive claims.
Intellectual property
We retain ownership of our playbooks, prompts (excluding your confidential business content), and platform configurations. You retain ownership of your customer data and brand assets.
Limitation of liability
[PLACEHOLDER — counsel to draft liability cap, disclaimer of warranties, and indemnity appropriate to Ontario / US client contracts.]
Termination
[PLACEHOLDER — notice period, data export, and wind-down of phone forwarding.]
Governing law
[PLACEHOLDER — governing law and venue; typically Ontario for the operator, subject to counsel advice for US customers.]
Contact
[EMAIL PLACEHOLDER] · [MAILING ADDRESS]